Shipping policy

Shipping Policy

Order Processing

Thank you for shopping with us.

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment has been confirmed. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Asia: 5–12 business days
  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on your shipping destination and selected shipping method.

We may also offer Free Shipping on selected products or orders that meet the required minimum purchase amount.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your email.

Tracking information may take 24–72 hours to become available after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of receiving your order.

We will work with the shipping carrier to investigate the issue and provide a suitable solution.

Delayed Delivery

Delivery delays may occur due to:

  • Severe weather conditions
  • Customs inspections
  • Public holidays
  • High shipping volumes
  • Carrier delays beyond our control

We appreciate your patience and understanding.

Order Changes & Cancellation

If you need to modify or cancel your order, please contact us within 12 hours after placing the order.

Once an order has been processed or shipped, it can no longer be modified or canceled.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Email: 

veils-sleighs-0q@icloud.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)